General Information
Get in touch
We love to talk so if you have any queries please contact us...
by telephone on 01326 555920
or email enquiry@fabulousstays.co.uk
Fabulous Stays customer care

We spend a great deal of time working with our property owners to ensure that the properties marketed through Fabulous Stays are well maintained, safe and comfortable.

However, it is important that you are aware that Fabulous Stays is a booking agent. We do not own the properties advertised therefore the rental agreement is between the individual property owner and the guest.

We are a customer focused company and we are available until 10pm every night in the event of a problem. We act as an arbitrator and will do our best to resolve the situation to the satisfaction of all parties. Details of emergency contacts are always left in the property too.

Quality Assurance

All our properties are checked and quality assessed annually by our own inspection team to ensure that what you see on this website is what you get when you arrive at the property. We are tourist board accredited ensuring that our properties sit within the trusted standards of Visit England.

Out of Hours Support

We appreciate that things don’t always go to plan; sometimes guests arrive late or get lost on the way. We have a dedicated duty manager available until 10pm every evening.

Guest Safety and Legislation

Guest safety is paramount and we work closely with our owners to ensure that they adhere to current legislation including:

  • Fire Safety - Fire risk assessment, Smoke Alarms and Fire Safety Notices.
  • Electrical Safety - Five Yearly NICEIC inspection (National Inspection Council for Electrical Installation Contracting) and annual portable appliance tests.
  • Gas Safe certification.
  • Accessibility Statements.

We also ask that all our owners take out public liability insurance for holiday letting.

Special needs

We are committed to ensuring that guests with disabilities or medical conditions which affect their holiday receive the best possible service from Fabulous Stays.

Unfortunately some properties are likely to be unsuitable for guests with special requirements. Please telephone Fabulous Stays to discuss any specific requirements or the suitability of individual properties.

Properties with character and rural locations

Many of the traditional properties will not have been damp proofed and therefore may be susceptible to damp or condensation appearing, especially during the cooler months. Keeping a window open can help to prevent this. However if you are bringing an elderly person or a young baby or someone with breathing difficulties and are unsure about the suitability of a property then please call the office for help.

In rural locations, there may be farmers starting work early or finishing late. Please be patient when it comes to sounds and smells, it's all part of the countryside!

Get in touch
We love to talk so if you have any queries please contact us...
by telephone on 01326 555920
or email enquiry@fabulousstays.co.uk

Fabulous Stays
© Cornish and Devonshire Cottage Holidays 2019